Sunday, November 22, 2009

[ZESTCaste] Losing the propaganda war (Sevanti Ninan)


Losing the propaganda war


Information and its flow and control play a major role in combating
terrorism and militancy. And the government doesn't seem to have a
well-defined policy in place…

Yesterday it was a handful of men holding different groups of people
in a large city to ransom, today it is several bands of men in
contiguous jungles holding the State to ransom. In both circumstances
the media is both pawn and spoiler, a force to be handled if the
battle is to go your way. What is interesting is how a year later the
government and security forces are as clueless about handling them as
they were last November.

The channel 4 film on 26/11 shown on HBO last week ("Terror in Mumbai:
Dispatches") has established, if indeed proof was needed, that
television coverage helped the terrorist handlers during the unfolding
of the operations at the Taj Mahal and Oberoi Trident to direct their
men on the ground. It showed excerpts from the intercepts, of the
handler watching TV and deducing how the impact of the attack was
shaping up:

Handler: Start the fire now, nothing is going to happen until you
start the fire. When people see the flames they will begin to be

And later he exults,

This is the most important target. The media is covering the target
Taj Mahal more than any other.

Tackling conflict situations

So did the government use the year between then and now to figure out
how to deal with live television in a terror situation? We do not know
if some sharp minds are actually tackling the question of an
information policy that adapts itself to different conflict situations
as they emerge. But if you contrast the three days in November last
year with the confrontation with the Naxals that has been unfolding on
TV since October this year, it is obvious that between an untrained
media eager for a story and the police official in Chattisgarh who is
reported to have told reporters that if they go into the jungle to
cover how the conflict is affecting people, they could become dead
meat, another propaganda war is being lost by the government.

Do TV channels now have rules in place on what they will show and not
show? Judging from the manner TV covered one police officer's beheaded
torso and another's release from captivity by the Naxalites, it does
not seem so. The State's enemy currently makes a better story than the
State's counter insurgency efforts do, so reporters let the Naxal
bosses dictate the terms in gaining access to them.

When TV panel debates posit the Naxals as champions of those who are
losing their land to industrialists and their compensation money to
middlemen, and of people who are victims of non-development, the State
has no counter to this psychological theme.

Does a country fighting fires on many fronts need a cogent information
policy? The answer can hardly be no. What should its elements be?
Prescriptions abound. A both pithy and comprehensive list of what an
information policy should cover comes from former Lt. General Arjun
Ray, the man who handled the media a decade ago as the Kargil war
unfolded, the government's point man for India's first TV war. He says
the main objective is, what are the government's strategies for
information dominance and how are we going to achieve them? So what
you need is a clear policy covering the following: accessibility of
media to combat zones, whether in Chattisgarh or in a city under
terror attack, or in a border war. A policy on media briefing. Media
structures required at different levels — state level, battalion
level, district level. Background briefings — what is the policy on
rank and file? Is a solider allowed to talk to the media or is he not?
How do you protect your own people from hostile propaganda?

A beginning

On the first three points the central government says it has done some
work: as compared to last year there is a standard operating procedure
that has now been drawn up, that includes who will do the authorised
briefing at what level, and a control room at the press information
bureau that will go into 24 hour mode when necessary. Some structures
are still being put in place, some ends tied up. But not much beyond
that, as far as this column could gather.

Says Ray, all terrorist organisations have a powerful media unit.
Their job is to conduct propaganda, you are here to counter it. We
need a policy on the use of the Internet. What is your policy on
Facebook? Today a large number of military personnel are on it,
writing about their experiences and they should not be. What is your
policy on censorship? What news should be censored or should not be?
What are the key components of psychological themes to be developed in
a given situation, in countering Naxals, for instance. Who will
develop conflict specific psychological themes? The army does psy-ops,
but does the effort need to go beyond the army when you contemplate
something like Operation Green Hunt? How will you handle the regional
media, how will you handle blogs? Who will create your websites and
what should they contain? A psychological war, says Ray, demands the
establishment's best brains. An average General can handle the troops,
but you can't have an average guy handling the media.

Media offensives

The amendments to the Information Technology Act of 2001 have taken
care of banning websites as soon as a relevant ministry gives an
order. But what about influencing opinion on the Web? That is a taller

So between the government, army and security forces, is there, post
26/11, any urgency on putting together a bunch of people with
competence and flair to handle information in a variety of situations
ranging from terror attacks to ongoing militancy to counter
insurgency? Given the way the government functions, the answer is
probably no.


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